Variables and Data

Cultural competence in health care describes the ability of systems to provide care to patients with diverse values, beliefs and behaviors, including tailoring delivery to meet patients’ social, cultural, and linguistic needs.

Data for this project includes Census demographic data and qualitative data collected by surveying hospitals in New Jersey and determining the presence and absence of the following variables:

Onsite interpreters- Making on-site interpreter services available in health care settings with significant
populations of limited-English-proficiency patients

Translated brochures- Developing health information for patients that is written at the appropriate literacy level and is targeted to the language and cultural norms of specific populations.

Language line-Utilizing a language lines allows health care personnel to communicate with patients using virtually any language by accessing professional, culturally sensitive interpreters 24 hours a day

Website translation- translating hospital websites into different languages to increase patient access to important hospital information

Cultural Competency Training for employees- Enhancing the cross-cultural skills of public health and health care professionals through training recommendations, dissemination of training materials and educational forums

Ethnic Food- Hospitals may enhance their services by planning menus with consideration for the cultural background and food habits of its patients.

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